Mercure Newbury Elcot Park Hotel

“A lovely break away”

We visited The Retreat on a recommendation from a friend. We are so pleased we did. The staff were all friendly, attentive and helpful and the little touches are truly what makes it stand out. The welcome drink and use of The Pantry were really nice additions. The room was a good size and had all o… Más

We visited The Retreat on a recommendation from a friend. We are so pleased we did. The staff were all friendly, attentive and helpful and the little touches are truly what makes it stand out. The welcome drink and use of The Pantry were really nice additions. The room was a good size and had all of the amenities. The food and drink were all very good quality and we just wish we had space to eat more!! Allergies were really well catered for and never were an issue. We enjoyed the use of the spa and when we arrived at 7am, we were the only ones there!!

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“Relaxing break”

Room upgrade on arrival. Welcome drink - glass of white wine - lovely touch! Spa was relaxing and very quiet despite it being half term. Food in the 1772 restaurant was delicious. The only downside was breakfast. We came down around 9am and despite many staff being on hand there was a distinct l… Más

Room upgrade on arrival. Welcome drink - glass of white wine - lovely touch! Spa was relaxing and very quiet despite it being half term. Food in the 1772 restaurant was delicious. The only downside was breakfast. We came down around 9am and despite many staff being on hand there was a distinct lack of food. No sausages, no egg, very little bread and both coffee machines broken. Such a shame as dinner had been fantastic. Overall a lovely stay and we will be back.

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“Wonderful and relaxing visit”

I booked for a spa morning for two with a massage. The pricing was very reasonable and included the treatment and a contribution towards lunch. The staff were very welcoming and attentive. The spa is lovely, the only issues are that it is quite small and has no indoor pool. The outdoor pool is hea… Más

I booked for a spa morning for two with a massage. The pricing was very reasonable and included the treatment and a contribution towards lunch. The staff were very welcoming and attentive. The spa is lovely, the only issues are that it is quite small and has no indoor pool. The outdoor pool is heated though and very lovely. I do think we would have struggled to entertain ourselves for any longer than just a morning. The massage was wonderful and very relaxing. Lunch was also excellent and the waitress in the 1772 restaurant was especially friendly and helpful.

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“Unserviceable at the Retreal”

My wife chose the retreat for dinner on our wedding anniversary. Arriving in the hotel we walked through a large lounge with the restaurant beyond. The young lady at the desk asked if we would like to sit in the lounge for a drink, so we went back and sat down. We were not given a menu or wine list… Más

My wife chose the retreat for dinner on our wedding anniversary. Arriving in the hotel we walked through a large lounge with the restaurant beyond. The young lady at the desk asked if we would like to sit in the lounge for a drink, so we went back and sat down. We were not given a menu or wine list. So we waited. Eventually a waitress came and we ordered our drinks. Still no menus. So l went back to the desk and fetched a wine list and two menus, which we 'studied' So we waited. Nobody appeared to take our order. Eventually my wife said "let's go". We carried or menus and wine list back to the desk and asked to go to our table. We put our menus etc. on a nearby table and waited. In the end my wife hailed a waitress to take our order. The food was nothing special. Service there is not automatic, it has to be requested. I was intrigued as to how amateurish it really was. Go to the Woodspeen to see professionals at work. Patrick Doyle

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