Best Western The Stuart Hotel

“Comfortable beds! ”

We recently stayed here for 2 nights. We enjoyed a lovely meal in the restaurant on the first night, which was very reasonably priced. The bedroom was fine, the bed was extremely comfortable, especially the pillows! The only negative really was that there were some extremely noisy guests there on... Más

We recently stayed here for 2 nights. We enjoyed a lovely meal in the restaurant on the first night, which was very reasonably priced. The bedroom was fine, the bed was extremely comfortable, especially the pillows! The only negative really was that there were some extremely noisy guests there on the first night - Not the hotels fault of course, but it did disrupt our sleep. The staff were all lovely and extremely helpful. The hotel itself is about a 10 min walk from the main shopping centre.

Menos

“Bad WiFi and no hot water”

Hotel a bit dated but was in middle of an upgrade. WiFi was seriously underpowered, in room it was dodgy for personal use as it kept dropping out for business use it was unusable as laptop could not pick up network. There was no hot water for any guest on Friday morning. Buffet meals did not ca... Más

Hotel a bit dated but was in middle of an upgrade. WiFi was seriously underpowered, in room it was dodgy for personal use as it kept dropping out for business use it was unusable as laptop could not pick up network. There was no hot water for any guest on Friday morning. Buffet meals did not cater well enough for people with dietary requirements. However it was clean the bed was comfortable and the staff very nice.

Menos

“Friendly Staff Can't Make Up for Poor Management at Stuart Hotel”

I recently stayed at the Stuart Hotel and was disappointed with the poor management despite the friendly staff. The room itself was OK, but the bathroom sink had multiple cracks and chips and looked like it hadn't been replaced in decades. The cleaners came daily to make the beds but didn't chang... Más

I recently stayed at the Stuart Hotel and was disappointed with the poor management despite the friendly staff. The room itself was OK, but the bathroom sink had multiple cracks and chips and looked like it hadn't been replaced in decades. The cleaners came daily to make the beds but didn't change the sheets. However, it was a 2-night stay, and they did provide fresh towels, which was good. The biggest problem was that one day, they left our door visibly ajar and didn't properly close it after cleaning, leaving our belongings vulnerable to theft throughout the day. Fortunately, nothing was taken, but it made us uncomfortable. The hotel bar was unmanned during peak hours on Saturday night. We waited 10+ minutes for service, but no bartender showed up, so we left. The staff members we interacted with at check-in on the front desk were all lovely and gracious. However, the lack of proper management and upkeep at this hotel was too problematic to overlook. We only stayed here due to a discount voucher, but we will not be returning or recommending in the future unless major changes are made.

Menos