PLAZA Schwerin

“Nice spacious renovated room”

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. … Más

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. Our window looked onto the railway line, and we did hear the infrequent trains throughout the night. The hotel is less than 2 kms walking distance to the Schwerin Castle and the old town. A couple of small complaints, the hotel would not change our 50 Euro note into smaller denominations, I was told that was because “the boss would be angry”. I asked for a cup of ice to take to our room on the first night and the request was refused. The request was made at reception and initially the man said he would get it, then someone from a rear office said something to him and I was told that they had no ice. On our second night, I asked the bartender for ice to take to my room and it was provided. I expect to be able to get ice at a hotel that charges the price we paid here despite whether I ask the bar tender or the person at reception.

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“Breakfast and cleanliness should be improved”

The Hotel was not as I expected. Breakfast was not good. It was too expensive with 17€! Because of a power outage we had no electricity for 7 hours. It was 32 degrees, there was no air conditioning and we were on the fourth floor. In the end we were only reimbursed 20% of the overnight stay!

“OK hotel, but service needs work”

I wanted to give this hotel a good review, but I simply can't because of the poor service my husband and I received. It started even before we arrived when we called ahead to inquire about the room. The employee on the other line was short and unhelpful and our questions weren't adequately answered… Más

I wanted to give this hotel a good review, but I simply can't because of the poor service my husband and I received. It started even before we arrived when we called ahead to inquire about the room. The employee on the other line was short and unhelpful and our questions weren't adequately answered. 

 The day of our arrival went smoothly, however, as we were checked in quickly and efficiently by a friendly woman at reception. This all changed the next day though, when we discovered our mini bar wasn't working and we requested to have it fixed or replaced. Granted it was late in the day, but nonetheless when we finally got reception on the phone, after trying several times, we were told that she would look into it. It was unclear. however, if she would get back to us or not, due to her poor communication skills. Finally, we had to go downstairs and ask her in person since again she wasn't answering the phone. She finally told us that no one could fix the mini bar, continued apologizing, and offered the only option of moving to another room. We were already leaving the next day so this didn't make much sense. At no time did she offer us a cold drink from another mini bar, or even offer ice in a glass. When I asked for ice, she went to look and quickly retuned saying there was none left!!

 More confusion ensued concerning breakfast. We understand that in times covid 19, hotels are run differently. There was no buffet, for example, and the hotel did offer us a discount on breakfast. But both days, we had to remind them we ate vegetarian, even though we had explicitly explained that already at check-in. Furthermore, the so-called 'maxi breakfast' was nothing more then several sad slices of cheese, some bead with the typical spreads....and liverwurst! Finally, we wanted to sit a lager table in the mostly empty restaurant. The waiter refused to let us, clumsily explaining that those tables were reserved for four and that was the end of it.

 On the plus side, the room was spacious and clean with a decent view of the water, hence an extra star. But still, one of the tables in the reading area was broken and wobbly, thus rendering it unusable. We brought this to the attention of reception, again to no avail.

 So for a 4 star hotel, this is at best best 2 star service. We won't recommend it.

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“Could have been so much better”

I must say this was quite a strange experience. The location is quite good - just about 20 min walk to the town hall. Parking in the garage beneath is very reasonably priced. The Check-in was efficient. The room however brought back memories of eastern Europe. Our room was very large - and felt ra… Más

I must say this was quite a strange experience. The location is quite good - just about 20 min walk to the town hall. Parking in the garage beneath is very reasonably priced. The Check-in was efficient. The room however brought back memories of eastern Europe. Our room was very large - and felt rather empty. There was a lot of floor space but just one comfortable chair..? There was a TV on the desk placed right in front of a mirror - and a chair at the desk right in front of the screen... there were very few electric points, and if you wanted to charge your mobile, you have to disconnect a lamp. Same if you want to use the kettle, you have to unplug a lamp. There was a fridge, but no minibar. The waterpressure was good, and the bathroom rather spacious, but the shower would not keep in place so you had to hand hold it if you wanted any sort of control on where the water went. The Wifi functioned well, but the AC was useless. When I still give the place 3 stars it Is because the price was very reasonable

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